Frequently asked questions
A menu option is missing.
Check Site options: some features may be disabled. Disabling sharing makes existing links unavailable; enabling it restores links that are still valid. Expiry dates continue to run.
Why do storage totals differ?
The listing total refers to the displayed collection. Your account indicator covers overall storage, including the recycle bin. Storage provides a more detailed analysis.
Compression reports “File unavailable”. What next?
Open Storage and review synchronisation. Do not confirm cleanup without reviewing missing items. If the issue persists, contact support with the file name and message.
I cannot sign in.
Use Forgot password? on the login page. Recovery uses an email address already verified on your account. Never send your password to support.
Does Gaveta replace all my backups?
You can keep backup copies of your files in Gaveta. For important content, also keep an independent copy and regularly check that you can open it.